THE SERVICE FAILURE AND RECOVERY STRATEGIES IN LOGISTICS SERVICE SECTOR
نویسندگان
چکیده
منابع مشابه
the effect of service failure and service recovery strategies on customer behavioral
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ژورنال
عنوان ژورنال: Celal Bayar Üniversitesi Sosyal Bilimler Dergisi
سال: 2016
ISSN: 2146-2844,1304-4796
DOI: 10.18026/cbusos.03006